- After Sales calls
- Acts as the primary point of contact for customers
- Supports and guides users via email and community forums
- Resolves customer questions and issues quickly and effectively
- Ensures every interaction is clear, helpful, and positive
Customer Support Representative
Full-time • Remote • Support Team
At Lampatron, we’re a team of entrepreneurs on a mission to become the world’s leading designer lighting company.
There are 300 thousand partners in the world. They’re the reason behind transforming concrete blocks into a home.
Our role is in helping them to leave every house better - with light, design, and a story.
We do that with proof and this is our results:
- Fastest growing lighting company in MENA / GCC history
- Partnered with 17,000 designers in 14 months, without any outside capital
- Supplied over 20+ iconic projects
What You'll Do
Requirements
- Enhancing Customer Satisfaction
- Data-Driven Support
- Precise Assistance
- Team Collaboration
- Review Collection
- Dispute Handling
The Ideal Candidate
- Passionate about helping others and solving problems
- Strong communicator, both written and verbal
- Detail-oriented with a high level of accuracy
- Adaptable and comfortable in fast-paced environments
- Quick to learn new tools, systems, and technologies
Coaching & Development
- A supportive environment focused on learning and growth
- Ongoing training to help you develop your skills and confidence
- Clear processes, tools, and guidance to help you succeed in your role
- Opportunities to grow within the company and take on more responsibility
- A collaborative team that values respect, trust, and ownership
- Exposure to real customer challenges that help you build strong experience
You Shouldn't Apply If
- You prefer working in isolation without collaboration
- You're not comfortable with ambiguity and rapid change
- You're looking for a strictly 9-to-5 role with no flexibility
- You're not passionate about user-centered design