Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:

(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.

(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.

We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.

We offer a sizing chart on each product page to show various international conversions.

No. You can place an order as a guest.

But, registering with our site allows you to:

Track your orders and look back at previous purchases

Request returns or exchanges

Save addresses for easier ordering

Manage your account details and order history, and see the status of your orders

Create and manage a wish list.

We use your IP address to determine your location and currency.

We offer secure payment options, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay & Google Pay
• Payment Link
• Bank Transfer
• Cryptocurrency Payments
• Cheques

Don’t worry. Just follow the ‘Forgot your Password’ instructions under ‘Login’.

Payment by credit cardFor orders shipped in the United States, Europe and Middle East,we accept Visa, MasterCard and American Express. Your card will only be charged when your order is shipped as described in the applicable Terms of Sale.

For orders shipped in Japan,we accept Visa, MasterCard, American Express, JCB and Diners.

Payment by cash on deliveryFor orders shipped in Mainland China and United Arab Emirates,we accept cash on delivery.

For orders shipped in Mainland ChinaPlease note that you must be based in Mainland China to ship orders within China.

For orders shipped in the United Arab EmiratesLoro Piana accepts payment by COD through our courier partner, Time Express. To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by Time Express. The Time Express courier accepts cash payment for all orders with a total value up to 50,000 AED.

Orders paid with a credit/debit card on the Point of Sales ("POS") machine brought by Time Express on deliver will experience a surcharge of 3.5% of paid amount.

Payment with AlipayFor orders shipped in Mainland China, European Union and United States.Payment with WeChat PayFor orders shipped in Mainland ChinaPayment with PayPalFor orders shipped in Europe and United States.Payment with Ewallet: Apple Pay e Google PayFor orders shipped in Europe, Middle East, United States and Japan.

Each purchase can be made securely on the site thanks to advanced site certificate servers and (SSL) coding systems. We only use secure connections, indicated by the prefix "https" and the lock symbol which can be found together in the browser's address bar as soon as you enter the "Checkout" pages.

Our payments department check transactions for fraudulent activity prior to confirming a transaction and may contact you for ulterior information prior to order confirmation.

Of course.

For orders to be delivered in Europe (Russia included),please call our Customer Service team any time between 09:00 and 18:00 CET from Monday to Friday (except national Italian holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For orders to be delivered in the United States,please call our Customer Service team any time between 9:00AM and 6:00PM EST from Monday to Friday (except national American holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders to be delivered in Mainland China,please call our Customer Service team any time between 09:00 and 22:00 local China time from Monday to Sunday (except Chinese national holidays). Toll free (China) 4008-568-580.

For orders to be delivered in the United Arab Emirates,please call our Customer Service team any time between 10:00 and 18:00 local UAE time from Sunday to Thursday (except during National Holidays). +97145262408.

For orders to be delivered in South Korea,please call our Customer Service team any time between 09:00 and 22:00 local China time from Monday to Sunday (except Chinese national holidays). Toll free (China) 4008-568-580.

For orders to be delivered in South Korea,please call our Customer Service team at +82 26 200 77 99.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

We will email you to confirm we have received your order, and are processing it. Once your order has been shipped, we will send you another email with tracking details and an electronic invoice as described in the applicable Terms of Sale.

For orders shipped in Europe (Russia included), the United States, Japan and United Arab Emirates, your card will only be charged once your order has been shipped as described in the applicable Terms of Sale. If any of the items you ordered are not available, you will not be charged for them. In the rare situation that none of your ordered items are available, or if there is a problem authorizing your card, our Customer Service team will contact you by email.

Orders can be modified or canceled within 24 hours of placement.
For assistance, contact our team at sales@lampatron.com.
After this period, orders may be processed, and changes may not be possible.

Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature Kummel gift boxes with green ribbons. You can add a personal message by clicking the Gift option during checkout.

Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.

Please follow the instructions below for your country. If there are more spaces that you need for your postal code, please add a zero or zeroes before the code, to fill the extra spaces.

Austria- Enter four digits, for example 1234.
Belgium- Enter four digits, for example 1234.
Bulgaria- Enter four digits, for example 1234.
Czech Republic- Enter five digits, for example 12345.
Denmark- Enter four digits, for example 1234.
Estonia- Enter five digits, for example 12345.
Finland- Enter five digits, for example 12345.
France- Enter five digits, for example 12345.
Germany- Enter five digits, for example 12345.
Greece- Enter five digits, for example 12345
Hungary- Enter four digits, for example 1234
Italy- Enter five digits, for example 12345.
Latvia- Enter four digits, for example 1234
Lithuania- Enter five digits, for example 12345.
Luxembourg- Enter four digits, for example 1234.
Monte Carlo- Enter five digits, for example 12345.
Poland- Enter five digits, for example 12345.
Portugal- Enter four or seven digits, for example 1234 or 1234567.
Rep. of Ireland- Leave the postal code blank and just enter your country.
Romania- Enter six digits, for example 123456.
Russia- Enter six digits, for example 123456.
Slovakia- Enter five digits, for example 12345.
Slovenia- Enter four digits, for example 1234.
Spain- Enter five digits, for example 12345.
Sweden- Enter five digits, for example 12345.
The Netherlands- Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom- Enter your postcode with the space, for example AB12 3CD.
United States- Enter five digits, for example 12345.
China- Enter six digits, for example 100081.
Japan- Enter seven digits, for example 123-4567.
South Korea- Enter five digits, for example 12345.
Ukraine- Enter five digits, for example 12345.

If you need to update your shipping details, please contact us before your order ships at sales@lampatron.com.
Once dispatched, changes must be managed directly with the courier.

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U.we ship using DHL express and your order should arrive within three to five business days.

Within China,we ship using SF Express and your order should arrive within five business days.

Within the U.S.we ship using FedEx and we offer two shipping options:

Regular:Order should arrive within 7 business days.

Expedited:Order should arrive within 3 business days.

Within Japan:We ship using Yamato and your order should arrive within three to five business days.

Within South Korea:We ship using Ilyang and your order should arrive in three business days.

Within UAE:We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9 to 18 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy).

North America:United States

Asia:Mainland China
Japan
South Korea

Middle East:United Arab Emirates
Qatar
Saudi Arabia
Kuwait
Bahrain

Europe:Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
Ukraine
United Kingdom

Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

For orders shipped in Europe,please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For orders shipped in the United States,please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China,please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:00AM and 22:00PM China local time from Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free (China) at 4008-568-580.

For orders shipped in Japan,please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 (0) 3-6228-5077.

For orders shipped in United Arab Emirates,please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea,please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

We use trusted carriers like DHL and FedEx for reliable delivery. Delivery generally takes 7-9 business days after shipment, depending on your location.

Once your order ships, you’ll receive a tracking number via WhatsApp when the product is ready for shipment.

We provide worldwide shipping. Delivery times and methods vary by region:

• United States/Canada: Free shipping via FedEx or DHL. Delivery: 20-40 days (no import duties).
• Europe: Free shipping via FedEx or DHL. Delivery: 28-60 days.
• UAE & Middle East: Express shipping via cargo (air). Delivery: 21-35 days.

Russia: China-Russia cargo shipping. Delivery: 20-30 days.

Currently, we do not provide 3D renderings, but we are preparing for mass I.P. development and VR technology integration in our showrooms worldwide.

For optimal placement, lights should be installed 20-30 cm above the average height of a person.

Your electrician can adjust the length during installation.

Our lighting fixtures have a CRI of 90+, ensuring excellent color accuracy and true-to-life illumination.

Yes, all models with a cord or cable are adjustable.
Let us know during your purchase, and we’ll modify the cable length accordingly.

Yes, all our lighting fixtures include the necessary bulbs unless otherwise specified.
Our bulbs are selected to complement your fixture's design and ensure optimal performance.

An IP44 rating means that our lights are:

• Protected against solid objects larger than 1mm (e.g., small tools or wires).
• Resistant to water splashes from any direction.
• Suitable for bathrooms, covered outdoor spaces, and kitchens.

Our lighting fixtures are crafted through a global manufacturing network that includes partner factories in Spain, Hong Kong, Italy, Russia, Germany, and Argentina.

All products undergo rigorous quality control before shipment.

Yes! Lampatron provides customization services to meet your specific design requirements.

Yes! Special pricing is available for:

• Bulk purchases
• Trade professionals
• Large projects

For details, contact us at sales@lampatron.com.

We offer a 2-year warranty covering manufacturing defects under normal use.
This excludes damage caused by improper installation or misuse.

For warranty claims, contact info@lampatron.com.

1. Custom Orders Are Final – Custom-made lighting fixtures are non-refundable and non-returnable.
2. Order Changes or Cancellations – Once production begins, changes cannot be accommodated.
3. Damaged or Defective Items – Report issues within 2 days of delivery at sales@lampatron.com with clear photos.

Upon verification, we will arrange a repair or replacement at no cost.

• Warm color (yellow) = 3000K
• Neutral color (neutral white) = 4500K
• Cold color (white) = 6000K

Tri-color models allow you to switch between these temperatures by turning the wall switch ON and OFF.

Yes! We can request our factories to add DALI compatibility for dimmable functionality.
Contact us to confirm availability.

Every Lampatron lighting piece is handmade by artisans, ensuring:

• High-quality craftsmanship
• Unique, artistic designs
• Exceptional durability

With over 15,000 clients and 6,000 designers trusting us, our pieces are more than just lights—they are works of art.

We do not offer discounts above 10% for end clients. However, a 10% discount is available during:

• Ramadan
• Black Friday
• New Year & Christmas

Yes! Get a 5% discount on your first order when the minimum order value is 3,650 AED.

Use the code: firstorder at checkout.

Yes! We offer a special discount for physical purchases at our Dubai showroom.
Let us know when you’d like to visit!

No, we do not hold stock.
All our products are made to order, ensuring the highest quality and craftsmanship.

We offer lamp shades and accessories, but we generally do not carry individual lamp parts.
For replacement parts, contact sales@lampatron.com.

Certain regions require us to charge sales tax.
For orders shipped to the UAE, a 5% VAT is applied as per local regulations.

Professional buyers with a valid tax-exempt resale certificate may qualify.
To apply, send your resale certificate to sales@lampatron.com.

Yes! We have a wide range of commercial lighting fixtures.
For inquiries, contact sales@lampatron.com.

Yes! If you’re looking for a specific item, contact sales@lampatron.com, and we will help source it for you.

We offer a "buy online, pick up in store" option for many of our products that allows you pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fill in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.

We are committed to using eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.